Shipping Policy
Time to process
We usually take 2 business days to process an order. Once the order is processed and ready to be shipped out, we will send an email to notify you.
Shipping Arrangement
To provide better shipping options to our customers, our orders are either shipped as regular mails or parcels using either ChitChats or CanadaPost. Refer to list below for details. All regular mails and parcels will be shipped out from the Greater Vancouver, Canada. Tracking code will be provided for all parcels. Regular mail will not have tracking code provided. Delivery times are estimated by ChitChats or CanadaPost and they are not guaranteed.
Shipping to North America
-
Regular Mail
-
by CanadaPost
-
flat rate if order is less than $20: $2
-
FREE SHIPPING once order is over $20
-
-
Parcel (ChitChats)
-
by ChitChats
-
flat rate if order is less than $50: $10
-
FREE SHIPPING once order is over $50
-
-
Parcel (CanadaPost)
-
by CanadaPost
-
flat rate if order is less than $100: $20
-
FREE SHIPPING once order is over $100
-
Products like stickers and greeting cards will have all three shipping options available. For larger items such as large print, Regular Mail option will not be available.
Shipping to EU countries
Currently we do not sell to EU countries. Apologies for the inconvenience.
Shipping to rest of the world
For shipping outside North America, we will only use ChitChats services. A flat rate of $20 will be charge if the order is under $100. FREE SHIPPING will be provided if theorder is over $100.
Disclaimer
Pudding Imagines is not responsible for any shipping issues, including but not limited to the followings:
-
Wrong addresses.
-
PO box issues.
-
Lost packages.
-
Damages on packages and/or products.
-
Errors by shipping services.
Please note that your country may have additional VAT, Import, and Custom’s fees. We have no control over these fees.
If you have any questions about your order, please let us know by sending an email to us at puddingimagines@gmail.com. Please remember to include your order number in the subject line.